Reference

How We Protect Your Privacy at maharaja slot

Your account details, payment records, and deposit history stay secure and private.

Clear data handlingDANA, OVO, GoPay, QRIS securityYour access rights explained
maharaja slot How We Protect Your Privacy at maharaja slot
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Open the chat window in your account lobby. Our support team responds during Indonesia business hours, Monday to Friday, 09:00 to 18:00 WIB, to answer privacy questions and help with data requests.
Email Support Send a privacy inquiry to our dedicated inbox. Include your account username and the specific data or change you're asking about. We aim to respond within two business days.
Account Settings Update your contact details, phone number and email address directly in your account profile under Security. Changes take effect immediately and are logged for audit purposes.
HOW WE KEEP YOU SAFE

Data Security and Your Rights

Encrypted Payments

All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your banking credentials are never stored on our servers; payment processors handle the transaction directly.

Account Verification

We verify your identity before processing your first withdrawal. This involves checking your name, ID number and banking details against official records to prevent account takeover and fraud.

Cookie and Tracking Policy

We use session cookies to keep you logged in and remember your game preferences. Third-party analytics cookies help us spot technical issues and improve lobby loading speed on desktop and mobile.

Data Retention

We keep your account and transaction history for seven years after your last login to comply with local financial regulations. You can request earlier deletion where local law permits.

Access Your Records

Request a full copy of your personal data, including account activity and payment history, from our support team. We'll compile and email it to you within five business days in a readable format.

Changes to This Policy

We update this privacy policy when regulations change or we introduce new payment methods. We'll notify you via email and ask you to confirm you've read the updated version before continuing to play.

Frequently Asked About Your Privacy

Your account is marked inactive, but your transaction records, withdrawal history and account balance stay in our system for seven years to meet financial reporting rules. You can request data deletion where local law permits, though we may retain anonymised records for fraud prevention.

Yes. Contact our support team via live chat or email and ask for a data access request. Include your username. We'll send you a complete file of your account details, login history, game records and payment transactions within five business days.

Your payment credentials are processed directly by DANA, OVO, GoPay or QRIS — we never see or store your PIN or full card details. All transactions are encrypted. We do store your registered account name and the last four digits for your deposit history.

We share only the minimum data needed to process your DANA, OVO, GoPay and QRIS deposits and withdrawals, and to verify your identity. We do not sell your data. We may share anonymised gameplay data with game studios to improve game performance, never personally identifying you.

We use your email for account alerts, withdrawal confirmations and policy updates. Your phone number is used for identity verification and, where you've opted in, to notify you about new game rooms or payment methods. You can disable marketing emails in your account settings anytime.

Email support immediately or use live chat to report any login you don't recognise. We'll investigate, reset your password and review your recent transactions. If fraudulent deposits or withdrawals occurred, we'll help reverse them and flag the activity for our security team.

Your complete game history — every spin, bet and result — stays in your account for as long as your account is active. After you close your account, we retain records for seven years for audit and regulatory purposes, then delete them unless local law requires longer retention.